This is your kid's stuff. We take that seriously.
Here's exactly how we look after swaps between families — in plain words, no small print.
Verified families
Real people. Real community.
Verified email + phone
Private, invite-only communities
Visible exchange history
Cash sales stay between families
Listings
Every listing is reviewed by a human.
Not "AI-moderated." Not "flagged after the fact." A real person on our team looks at every listing before it goes live. That's slow and it doesn't scale forever — but right now, while we're small, it's the right thing to do. We'll tell you honestly when that changes.
- We check photos match the description.
- We reject anything unsafe, recalled, or clearly damaged.
- We keep listings to things for kids aged 0–6 — toys, clothes, books, gear, furniture, whatever they've outgrown.
- Usually approved in a few hours during the day.
Meetups
Meet where it feels right to you.
The family who listed the item picks the meeting spot. Most handovers happen at school pickup, a nearby park, or a café — somewhere both families would already be. Our advice: keep it in a public place, bring a friend if you'd like, and use in-app messaging so we can help if something feels off. If cash is changing hands, the same guidance applies — meet in public and check the item before you pay.
When something goes wrong
You'll hear back from a real person.
If a swap falls through, an item shows up not as described, or anything feels off — message us. We'll help you sort it out, refund your points if you were let down, and follow up with the other family. No forms, no ticket queues. For cash sales, the money is between the two families, so we can't refund a payment — but we'll still step in and follow up.