Trust & safety

This is your kid's stuff. We take that seriously.

Here's exactly how we look after swaps between families — in plain words, no small print.

Child's hands walking a toy zebra towards a toy tiger across a woven rug

Verified families

Real people. Real community.

Verified email + phone

Families can verify their email and phone, and choose to swap only with Verified Families whenever that feels better.

Private, invite-only communities

Communities are private: you need a valid invite or community code from the organizer to join one. We don't independently check that a family attends a particular school — the invite is what keeps each community made up of people who actually belong to it.

Visible exchange history

Every family has a public swap history and reviews from other parents. You can always see who you're swapping with.

No selling, no cash

Money never changes hands between families. It stops most bad behavior before it starts.

Listings

Every listing is reviewed by a human.

Not "AI-moderated." Not "flagged after the fact." A real person on our team looks at every listing before it goes live. That's slow and it doesn't scale forever — but right now, while we're small, it's the right thing to do. We'll tell you honestly when that changes.

  • We check photos match the description.
  • We reject anything unsafe, recalled, or clearly damaged.
  • We keep listings for kids 0–6 only.
  • Usually approved in a few hours during the day.

Meetups

Meet where it feels right to you.

The family who listed the toy picks the meeting spot. Most swaps happen at school pickup, a nearby park, or a café — somewhere both families would already be. Our advice: keep it in a public place, bring a friend if you'd like, and use in-app messaging so we can help if something feels off.

When something goes wrong

You'll hear back from a real person.

If a swap falls through, a toy shows up not as described, or anything feels off — message us. We'll help you sort it out, refund your points if you were let down, and follow up with the other family. No forms, no ticket queues.

Swap with families you can trust.

We're getting ready to launch — join the waitlist and we'll let you know the moment you can start swapping.

By joining, you agree to our Privacy Policy. To be removed at any time, email hola@useplayloop.com.